Return and Exchange Policy

We are dedicated to providing high-quality skincare products and ensuring customer satisfaction. To maintain our commitment to product safety and quality, we have established the following return and exchange policy:

We are committed to providing exceptional care and flexibility for our valued clients. Please review our refund policy below:

1. No Refunds on Prepaid Purchases

• Once a prepaid promotion is purchased, it is non-refundable.
• If the promotion is nearing its expiry or you are unable to continue treatment, the prepaid amount can be credited for:
  1. Products
  2. Any other service
  3. A gift card, which can be gifted to someone else.

2. Package Adjustments

• If a package is purchased and you choose to use only one or more treatments within the package, the package discount will no longer apply.
• The remaining balance (adjusted for the non-discounted treatment cost) will still be available for use toward:
  • Any other treatments
  • Products

3. Returns Due to Allergic Reactions:

We understand that skincare products may occasionally cause allergic reactions, and your safety is our top priority. To ensure your safety and address such concerns, we will only accept returns in the following cases:

• Well-Documented Allergic Reactions: Returns will be considered only if accompanied by a detailed medical report or documentation from a licensed healthcare professional. This documentation should clearly confirm that the allergic reaction is related to the use of our product.

• Timeliness: Requests for returns due to allergic reactions must be made within 14 days from the date of purchase. Requests received after this period will not be processed.

• Condition of Product: The product must be returned in its original packaging and in a condition suitable for inspection. Products that are damaged or used beyond the necessary assessment for the allergic reaction will not be accepted.

4. Non-Acceptable Reasons for Return or Exchange:

Please note that we do not accept returns or exchanges for reasons other than well-documented allergic reactions. This includes but is not limited to:

• Change of mind
• Incorrect product choice
• Product dissatisfaction not related to an allergic reaction
• Any other reasons not specified in this policy

5. How to Request a Return:

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at shop@aamvan.com with your return request and provide the necessary medical documentation.

2. Return Instructions: Once your return request is reviewed and approved, you will receive instructions on how to return the product.

6. Refunds:

7. Contact Information:

For any questions or to initiate a return, please contact us at:

• Email: shop@aamvan.com
• Phone: 604-261-9121
• Address: 2200 W4th Ave, Vancouver, BC, V6K 1N8

8. Policy Changes:

We reserve the right to update or amend this policy at any time. Please review the website for any changes.